Frequently Asked Questions (FAQ)

Do you communicate directly with guests?

Yes. Our team communicates directly with guests through the messaging systems provided by booking platforms or integrated property management systems.

 

Do you replace property managers?

No. We specialize in guest communication and coordination. Property managers may still handle on-site operations, maintenance, and other responsibilities.

 

Can you work with my current systems?

Yes. We work within most existing short-term rental platforms and PMS tools. Our goal is to support your current workflow rather than force you to change systems.

 

How quickly do you respond to messages?

Our team monitors messages continuously and aims to respond as quickly as possible, helping maintain strong response-time performance on booking platforms.

 

What happens if a guest reports a problem?

Our team will gather information from the guest and escalate the issue according to your preferred procedures, contacting cleaners, maintenance providers, or property managers when necessary.

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